Shipping & returns

We wanted to let you know that due to the evolving COVID-19 situation, it might take us a lil' longer than usual to ship your order and process returns. Thank you for being patient and understanding. If you have any questions or concerns, please hit us up at hello@milkmakeup.com and we'll be there for you.

Shipping

We are not offering expedited shipping due to COVID-19. We accept orders at any time — 24 hours a day, 7 days a week. Orders placed on milkmakeup.com will be processed and shipped within 3–4 business days. Orders placed after 1pm EST will be processed the following business day. All orders placed on Saturday and Sunday will be processed on the following business day. Milk Makeup is unable to accept orders to be shipped to destinations outside of the US. We apologize for any inconvenience.

We currently offer the following shipping methods within the continental USA.
UPS Ground (10 – 15 business days) $8
UPS SP1 Ground, California, Washington and Oregon (10 – 15 business days) $8
We offer free UPS ground Ground Shipping with all orders over $30 to the continental U.S.

We only ship UPS Ground to Hawaii and Alaska.
Orders over $50 UPS Ground to Hawaii or Alaska $25 (10-15 days).
Orders under $50 UPS Ground to Hawaii or Alaska $33 (10-15 days).

International

We are so sorry for the inconvenience, but we are not able to ship internationally at this time and apologize for any inconvenience. If you know someone located in the U.S. or will be traveling here soon, check out our US retailer locations by clicking the stores link here.

PO & APO/FPO Boxes

Milk Makeup currently does not ship to freight forwarding locations, hotels, PO Boxes, Military (APO/FPO), or Puerto Rico.

Return Policy

We want you to love our products as much as we do. If you are not happy with your purchase for any reason, let us know and we will be happy to assist you with an exchange or return. Email us at hello@milkmakeup.com or call us at 1-888-686-MILK within 90 days of the date of purchase. For reasons of health and safety we will only be able to offer a refund or exchange on unused items. Once the return is processed, we will credit your original form of payment. Please note, that your banking institution may require additional days to process and post the transaction to your account. One exception is KUSH Growhouse ™ Lash + Brow Serum, our daily serum that boosts and nourishes hair for longer-looking, fuller-looking lashes and brows. It takes 4 weeks to start seeing results (with full payoff in 12 weeks), but we promise that it’s worth the wait. If for some reason you’re not loving it, we have extended our return period on this item to 120 days.

If you purchased Milk Makeup from one of our retailers and are unhappy for any reason, please contact the retailer directly with your proof of purchase as we are not able to issue a refund or exchange.

If you were gifted a Milk Makeup product, we will need proof of purchase in the form of a receipt.

Got any other questions? Hit us up at hello@milkmakeup.com and we’ll help you out.