Faq

Are your products cruelty-free?

Yes, all of our products are cruelty-free. We do not test our products or ingredients on animals and we do not retail in any country that requires animal testing.

Are you owned by a company that tests on animals?

No, we are not affiliated with any other beauty company.

Do you use parabens in your products?

No way! We use the best possible ingredients in our products, including natural oils, fruit and vegetable butters, and thoughtful formulation with minimal to no preservatives.

Are your products vegan?

Our line is 100% vegan. Read more about what clean beauty means to us here.

Where can I find your current promotions?

We love a promo! You learn about all our current promos here.

What is Milk Melt Technology?

We’re glad you asked. Milk Melt Technology is our secret weapon formula made up of a unique blend of coconut waxes that melt into skin on contact with body heat. That means your makeup blends seamlessly into your skin, rather than sitting on top of it. And who doesn’t want that?

How do you suggest applying your products?

We suggest using your fingertips to help Milk Melt Technology best blend into skin. It also makes for quick and easy application that can be done anywhere—like, in the back of a cab when you only have five minutes. All of our products are made to be used without brushes or tools, but if you just can’t part with your favorite fan or blender, we won’t hold it against you.

How do I know what shade is right for me?

Can’t make it to a store to try out your shade? Send us a selfie at hello@milkmakeup.com or call us at 1-888-686-MILK Mon.–Fri. 9am–5pm and we’ll help you out.

Where is my order?

Orders placed at milkmakeup.com will be processed and shipped within 1-2 business days. Orders placed after 1pm EST will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day. You can access your order status and history anytime by signing into your account. Once your order has been shipped, you will receive an e-mail shipping confirmation to the e-mail address provided at purchase. For anything else, you can reach us at hello@milkmakeup.com or speak to someone directly at 1-888-686-MILK Mon.–Fri. 9AM–5PM EST.

How much is shipping?

Zero. We currently offer free UPS Ground shipping within the continental U.S. We also offer expedited shipping if you just can’t wait—you can find all pricing and details for that on our shipping page.

Do you ship internationally?

Not yet, but we’re working on it! We apologize for any inconvenience in the meantime. Please note that we do not currently ship to to freight forwarding locations, hotels, PO Boxes, Military (AFO/FPO), or Puerto Rico.

What is your returns policy?

We want you to love our products as much as we do and if you are not satisfied with your recent purchase we will provide a refund/exchange for any products on milkmakeup.com within 90 days of purchase. Once your package has been received, your refund will be issued within 3-5 business days back to your original payment method. Please note: Exchanges can only be made for items of equal or lesser value. Feel free to email us your order number to hello@milkmakeup.com; or call us at 1-888-686-MILK Mon. – Fri. 9am – 5pm EST and we’ll help you out.

How long does it take to process a return

Refunds for returned items are processed within 3-5 business days.

 

I entered the wrong email address for my order. What should I do?

Not a prob. Send us an email at hello@milkmakeup.com or call us at 1-888-686-MILK Mon.–Fri. 9am-5pm and we’ll be happy to help.

I’m a blogger and want to review your products — how can I request samples?

You can submit a request by filling out the form via this link.

I work for a magazine or publication — who can I talk to about products and brand news?

Hit us up at pr@milkmakeup.com. We would be happy to answer questions about the brand and consider sample requests.

Do you offer a pro program or discount code?

We do not at the moment, but make sure to follow us on social in case that ever changes.

Where can I purchase your products in person?

Milk Makeup is available in select Sephora and Urban Outfitters stores. We can also be found at Birchbox SOHO. To find a location nearest you, please search our Store Locator.

How do I find out about new products?

The best way to find out about new products, brand news, and other cool stuff is to sign up for our mailing list. Promise we won’t blow up your inbox.

Can I get a sample?

For sure. We give away select samples with purchases on milkmakeup.com and are in sampling programs through Sephora, too. For the most up-to-date info on our available samples, join our email list.

What do you do when it comes to sustainability?

Our packaging is 100% recyclable.

Can I purchase the stickers separately?

We don’t sell them separately but we do include them with each order.

I want to work for you, how can I apply?

We love that you are interested in working with us! Please send your resume to Careers@milkmakeup.com.

KUSH High Volume Mascara FAQ

Why did you formulate with Cannabis? 

Ever since the inception of Milk Makeup, we wanted to create a product that showcases the amazing properties of CBD-rich cannabis oil. When we started talking about coming out with a fully vegan mascara, we knew we couldn't use beeswax, a common binding component in mascara formulas. Enter: Cannabis oil. It whips the formula into a creamy texture that allows for smoother application on lashes and an easier, tug-free removal, as well as an additional conditioning benefit. Kush Mascara is the vegan way to get major volume and healthier-looking lashes in one hit. 

How do I apply it?

Wiggle the Puff Puff Brush from lash line to tip, using the brush head to reach and define inner and bottom lashes. Add coats for intense volume that stays clump-free.

Is Kush Mascara travel-friendly?

Yes! It’s only 10 grams, so take it with you on-the-go. 

Will this get me high? Are there any side affects?

Nope! Our CBD-rich cannabis oil is not psychoactive. It doesn’t contain THC, so you won’t get high. But you will have high volume lashes. 

Is Kush Mascara safe for those with sensitive eyes/skin? 

Yes. However, we always recommend that you review the ingredients with your doctor or a certified professional if you have any known sensitivities. 

Is this waterproof? 

No.

What are the benefits of CBD-rich cannabis oil? 

CBD-rich cannabis oil derived from hemp naturally conditions for healthier-looking lashes. The cannabis in the formula also fuses the heart-shaped fibers to lashes for major volume without fallout. And the formula fills the hollow fibers for another dose of volume.

Percentage of CBD oil included?

Kush Mascara is formulated with a low dose of CBD-rich cannabis oil to whip the formula into a creamy texture, while also providing conditioning benefits to your lashes.

What is the difference between Kush and Ubame Charcoal Mascara ; is the Ubame discontinued?

Ubame Mascara is NOT discontinued. Kush Mascara is our first-ever high volume mascara packed with heart-shaped volumizing fibers and CBD-rich cannabis oil. Ubame is a light, buildable, 74% natural mascara for subtle definition. It’s formulated with sapphire dust to provide depth and Ubame oak charcoal for a hint of tint. If you’re going for intense volume and thickening, Kush Mascara is the way to go. If you’re aiming for a more natural everyday look, Ubame Mascara all the way. Different looks, different vibes. Try both!

What is the expiration date/shelf life before/after opening product?

Your mascara can last up to 6 months after opening.

Is this safe for expectant mothers or those breastfeeding?

This product is safe for expectant mothers and those breastfeeding, but we always recommend speaking with your doctor or a certified professional before using any products you might have sensitivity to.

Is Kush Mascara safe for use with contact lenses?

Yes, Kush Mascara is perfectly safe for use with contact lenses.

Are the fibers in your mascara natural?

Yes, the fibers in our mascara are natural plant-based, heart-shaped microfibers.

How long does the product last (stay on)?

Kush is a long-lasting mascara that you can build up throughout the day. The formula will not flake or result in fallout, thanks to the conditioning CBD-rich cannabis oil that keeps it  ~smoooth~.

What fragrance is used in this product?

There is no fragrance included in the formulation.

Got any other questions? Hit us up at hello@milkmakeup.com and we’ll help you out.