Milk Makeup FAQs

Hey! Welcome to Milk Makeup. We're here to answer all your FAQs. Don't see something listed below that you wanna know? Feel free to reach out to us at hello@milkmakeup.com and we'll help you out.

GENERAL FAQs

Is Milk Makeup cruelty-free?

Yes! All of Milk Makeup products are cruelty-free and Leaping Bunny certified, which means we don’t test on animals at any stage in our supply chain. We will not change that for any market, including China.

Is Milk Makeup vegan?

Yes! Milk Makeup is 100% vegan so none of our ingredients are derived from animals. 

Is Milk Makeup owned by a parent company?

In 2021, Milk Makeup was acquired by Waldencast. Waldencast is creating a beauty and wellness company to be a force of good in the beauty industry by making it more inclusive, sustainable, and responsible. If you would like to learn more about them, please visit Waldencast.com.

Does Milk Makeup use parabens in its products?

No way! We use the best possible ingredients in our products, including natural oils, fruit and vegetable butters, and thoughtful formulation with minimal to no preservatives.

Is Milk Makeup a clean beauty brand? 

Yes! Since we first launched Milk Makeup, we’ve worked hard to create products with good ingredients that deliver epic results. A big part of that is making sure that all our products are vegan, cruelty-free, and formulated with care. We believe there shouldn’t be a tradeoff between sticking to these commitments and creating innovative new launches for you to love. We’ve always used the word “clean” to describe how we formulate, but we know the definition of that term isn't finite. Here's what you can always count on from us when we talk about clean beauty.

Does Milk Makeup do discounts, deal codes, and promotions? 

We love a promo! Check out our deal codes and promotions page to keep up with the latest exclusive discounts and deals just for you.

Questions about Afterpay? 

Find what you need here.

How do I know what shade is right for me?

Can’t make it to a store to try out your shade? Send us a selfie at hello@milkmakeup.com and we’ll help you out.

Where is my order?

 Orders placed at https://milkmakeup.com/ will be processed and shipped within 1-2 business days. Orders placed after 1pm EST will be processed the following business day. All orders placed on Saturday and Sunday will be processed the following business day. You can access your order status and history anytime by signing into your account. Once your order has been shipped, you will receive an email shipping confirmation to the email address provided at purchase. For anything else, you can reach us at hello@milkmakeup.com

How much is shipping?

$10. Currently, we offer free UPS Ground shipping within the continental U.S. for all orders over $50. 

Do you ship internationally?

We are now available at various international retailers, including Sephora, Cult Beauty, Boots UK, Asos, Lyko, Niche Beauty, and Blush Bar.

Hi, how do I cancel my online subscription?

To cancel your subscription, you can log into your Milk Makeup account or email us at hello@milkmakeup.com.

What is Milk Makeup's return policy?

We want you to love our products as much as we do. If you are not happy with your purchase for any reason, let us know and we will be happy to assist you with an exchange or return. Email us at hello@milkmakeup.com within 90 days of the date of purchase. For reasons of health and safety, we will only be able to offer a refund or exchange on unused items. Once the return is processed, we will credit your original form of payment. Please note, that your banking institution may require additional days to process and post the transaction to your account. One exception is KUSH Lash + Brow Serum, our daily serum that boosts and nourishes hair for longer-looking, fuller-looking lashes and brows. It takes 4 weeks to start seeing results (with full payoff in 12 weeks), but we promise that it’s worth the wait. If for some reason you’re not loving it, we have extended our return period on this item to 120 days.

I want to request an exchange or return.

Once we receive your package, your refund will be issued to your original payment method within 7-10 business days.

Please note: Exchanges can only be made for items of equal or lesser value. Feel free to email us your order number hello@milkmakeup.com and we’ll help you out.

How long does it take to process a return?

Refunds for returned items are processed within 3-5 business days.

Can I return my order purchased from an international retailer?

If you purchased Milk Makeup from one of our retailers and are unhappy for any reason, please contact the retailer directly with your proof of purchase as we are not able to issue a refund or exchange for purchases made outside of the US. 

I entered the wrong email address for my order. What should I do?

Not a prob. Send us an email at hello@milkmakeup.com and we’ll be happy to help.

How do I update my billing/shipping address on my order placed on MilkMakeup.com?

Please email us immediately after your place your order at hello@milkmakeup.com

Can I cancel my order?

Orders cannot be canceled or modified once placed as they are immediately sent to our distribution center for fulfillment but we do offer free returns within 90 days of purchase.

I’m a blogger and want to review your products. How can I request samples?

You can send us an email at pr@milkmakeup.com.

I work for a magazine or publication. Who can I talk to about products and brand news?

Hit us up at pr@milkmakeup.com. We would be happy to answer questions about the brand and consider sample requests.

Do you offer a pro program or discount code?

We do not at the moment, but make sure to follow us on social in case that ever changes.

I'm a makeup artist. How can I request products for my kit?

Email us at pr@milkmakeup.com. We would love to connect and consider product requests.

Where can I buy Milk Makeup in person?

Milk Makeup is available in select Sephora stores. To find a location nearest you, please search the Store Locator.

How do I find out about new products?

The best way to find out about new products, brand news, and other cool stuff is to sign up for our mailing list. Promise we won’t blow up your inbox.

Does Milk Makeup give free samples?

For sure. We give away select samples with purchases on milkmakeup.com and are in sampling programs through Sephora too. For the most up-to-date info on our available samples, join our email list.

I want to work for Milk Makeup. How can I apply?

We love that you are interested in working with us! Please send your resume to careers@milkmakeup.com.

FLEX FOUNDATION STICK FAQ

Is Flex Foundation recommended for oily skin?

Yes, Flex Foundation is recommended for all skin types.

Can you use Flex Foundation as contouring stick?

Totally. We recommendation using a darker shade to contour.

How do you apply Flex Foundation?

Swipe Flex Foundation Stick directly onto skin and blend with foundation brush, sponge, or fingertips.

How do you clean the Flex Foundation stick?

To clean Flex Foundation, you can wipe it with a makeup cleansing wipe.

How should you store Flex Foundation?

For best results, store Flex Foundation Stick at room temperature.

How much Flex Foundation should I swipe on for medium coverage?

Swipe one layer of Flex Foundation Stick across your forehead, cheeks, and the center of your face for medium coverage.

Will Flex Foundation dry out my skin? 

No, this is infused with hydrating ingredients to moisturize, calm, and soothe skin.

Is Flex Foundation a longwear formula? 

To keep your look locked all day, we always recommend prepping skin with a layer of Hydro Grip Primer.

KUSH LASH + BROW SERUM FAQ

How soon should I see results?

See results beginning in 4 weeks with full payoff in 12 weeks. Results may vary by person.

How many coats should I apply?

Swipe one coat across your upper and lower lash lines. And draw hair-like strokes upward from the starts of your brows to the tails. Use morning and night. Allow formula 1-2 minutes to dry.

Is it safe to apply more than one coat?

Yes, but it is not necessary.

Should I apply this before my mascara or is is safe to use after?

Apply KUSH Lash + Brow Serum before applying mascara. Allow formula 1-2 minutes to dry before starting the rest of your routine.

How long should I wait before I apply my mascara?

Allow the formula 1-2 minutes to dry.

Can I wear this under my KUSH Fiber Brow Gel?

Yes, you can apply KUSH Lash + Brow Serum before layering on other brow products. 

Are there any side effects? Will my eyelids get darker?

No, because the formula is 94% natural and does not contain prostaglandin (or other steroids), you don’t have to worry about eye or skin discoloration or irritation.

Is KUSH Lash + Brow Serum safe to use with sensitive eyes?

Yes. The formula is 94% natural and non-irritating. It’s also ophthalmologist-tested.

Is KUSH Lash + Brow Serum safe to use with contacts?

Yes, you can use KUSH Lash + Brow Serum if you wear contacts. It’s ophthalmologist-tested.

How does KUSH Lash + Brow Serum work?

KUSH Lash + Brow Serum is formulated with hemp-derived cannabis seed extract, the KUSH peptide blend, plus aloe, quinoa, and B5. They work together to condition, strengthen, and support healthier hair follicles for longer-, thicker-looking lashes and brows.

How much serum do I need to use? Thin or thick coat?

Apply one thin coat to each lash line and along your brows daily, morning and night.

What should I do if KUSH Lash + Brow Serum gets in my eyes?

Nothing, unless there is any type of burning sensation, then you should rinse eyes with water.

KUSH MASCARA FAQ

Why is KUSH Mascara made with cannabis seed oil? 

When we started talking about making a 100% vegan volumizing mascara, we knew we couldn't use beeswax, a common binding component in mascara formulas. Enter: Cannabis seed oil. Hemp-derived cannabis seed oil fuses the fibers in our formula to your lashes without fallout. It also whips the formula into a creamy texture that allows for smoother application on lashes and an easier, tug-free removal. Plus, it provides an additional conditioning benefit to give you healthier-looking lashes. 

What percentage of cannabis seed oil is included in KUSH Mascara?

KUSH Mascara is formulated with a low dose of hemp-derived cannabis seed oil to whip the formula into a creamy texture, while also providing conditioning benefits to your lashes.

Will KUSH Mascara get me high? Are there any side affects?

Nope! Our hemp-derived cannabis seed oil is not psychoactive and doesn’t contain THC.

How do you apply KUSH Mascara?

Wiggle the tapered brush from lash line to tip, using the brush head to reach and define inner and bottom lashes. Add coats for intense volume that stays clump-free.

Is KUSH Mascara travel-friendly?

Yes! It’s only  0.13 OZ / 4 ML, so take it with you on the go.

Is KUSH Mascara safe for sensitive eyes/skin? 

Yes. However, we always recommend that you review the ingredients with your doctor or a certified professional if you have any known sensitivities.

Is KUSH Mascara waterproof? 

Our original formula is not waterproof, but we do carry KUSH Waterproof Mascara. Give it a try!

What is the expiration date/shelf life before/after opening KUSH Mascara?

KUSH Mascara can last up to 6 months after opening.

Is KUSH Mascara safe for pregnant people or those breastfeeding?

This product is safe for pregnant people and those breastfeeding, but we always recommend speaking with your doctor or a certified professional before using any products you might have sensitivity to.

Is KUSH Mascara safe for use with contact lenses?

Yes, KUSH Mascara is perfectly safe for use with contact lenses.

Are the fibers in your mascara natural?

Yes, the fibers in our mascara are natural plant-based, heart-shaped microfibers.

How long does KUSH Mascara stay on?

KUSH is a long-lasting mascara that you can build up throughout the day. The formula will not flake or result in fallout, thanks to the conditioning hemp-derived cannabis seed oil that keeps it smooth.

What fragrance is used in KUSH Mascara?

KUSH Mascara is fragrance-free, so there is no fragrance included in the formulation. 

HYDRO GRIP PRIMER FAQ

What is blue agave extract?

Blue agave extract is the ingredient behind the gripping powers of Hydro Grip Primer. It has film-forming properties to hold makeup all day and is derived from the nectar of the blue agave plant. You may recognize the plant as the base ingredient of tequila. Blue agave grows in very specific arid conditions and needs little moisture to survive. It stores its water and contains carbohydrates that draw moisture close to the skin. The fructose in blue agave extract also helps protect skin by locking the good stuff in and keeping the bad stuff out.

Where is your blue agave sourced from? United States or South America?

Our blue agave extract is sourced from Jalisco, Mexico.

Can you wear Hydro Grip Primer with a powder foundation?

Yes, allow Hydro Grip Primer one minute to fully absorb and then you can apply any makeup you’d normally wear on top. Hydro Grip Primer will instantly hydrate to help smooth skin and grip makeup for all-day hold.

Do you apply Hydro Grip Primer before or after moisturizer?

Hydro Grip Primer is the last step in your skincare routine, right before makeup application. So, apply your moisturizer and sunscreen first and then apply a thin layer of Hydro Grip Primer. Allow it one minute to fully absorb and then continue your usual makeup routine.

What are the benefits of aloe water? Where is it sourced from?

Aloe water is another hydrator in Hydro Grip Primer. It moisturizes to help smooth skin without leaving a greasy residue and also provides antioxidant benefits. The aloe water in Hydro Grip Primer is sourced from Italy.

What are the benefits of hyaluronic acid?

Hyaluronic acid helps to replenish your skin’s moisture levels, instantly hydrating your skin for a smoother, plumper, healthier-looking base.

Is there a travel-friendly size of Hydro Grip Primer?

Yep, you know we love minis! Check out our travel size Mini Hydro Grip Primer

Does Hydro Grip Primer work with any foundation?

Yes! Hydro Grip Primer works well with any foundation. When paired with Sunshine Skin Tint SPF 30, the result is sheer coverage and a glassy, dewy finish. When paired with a matte foundation, the result is full coverage and a demi-matte finish.

Is Hydro Grip Primer safe for sensitive/acne prone skin or those with skin conditions (like eczema, rosacea, or psoriasis)?

Hydro Grip Primer is silicone-free, oil-free, fragrance-free, and gluten-free, making it suitable for sensitive skin. We always suggest doing a patch test on your arm to make sure it works with your skin before applying on your face.

HYDRO GRIP SET + REFRESH SPRAY FAQ

My Hydro Grip Set + Refresh Spray looks foggy. Is this normal?

Hydro Grip Set + Refresh Spray is an alcohol-free, dual-phase makeup setting spray that is activated by shaking. Over time, the formula may appear slightly misty because of frequent mixing. This is normal and does not affect the ability of the product—just evidence that Hydro Grip is hard at work keeping your skin hydrated and makeup locked for up to 12 hours.

Milk Makeup Giveaway Terms and Conditions

*NO PURCHASE NECESSARY. ELIGIBILITY: Must be eighteen (18) or older to win. This Giveaway is open only to individuals who are permanent legal residents of the 47 United States of America (excluding residents of Alaska, Hawaii, Rhode Island, overseas military installations, Puerto Rico, the District of Columbia, and other U.S. Territories). WINNER NOTIFICATION: 5 Winners will be chosen at random on 11:59 PM EST 3/9/2022. Winners will win Milk Makeup Swag Bag ($200 Value). Winners will be notified via email on 3/11/22. CONDITIONS: Prizes are non-transferable. No cash redemption or substitution will be allowed. By entering the sweepstakes, I agree to sign up to receive newsletters and special offers from Milk Makeup.  Signature is required upon delivery. Winners must provide a physical address as we do not ship to P.O Boxes/Freight Forwarders.

Got any other questions? Hit us up at hello@milkmakeup.com and we’ll help you out.